Shipping & Returns

Shipping

Delivery Time = Processing Time + Shipping Time

Processing time typically takes 3-6 days. Please note that the more types of fabric involved in an order, the longer the processing time may be. Dyeing, pleating, and printing orders may require additional processing time.

Shipping time varies by the shipping method. Standstard shipping takes 7-10 days, expedited shipping takes 3-6 days.

Shipping Method & Cost

We offer two shipping methods: standard and expedited shipping. Shipping costs will be calculated at checkout. We now offer free shipping on orders above $69 USD.

We partner with DHL, FedEx, USPS, Aramex, DPD, Yanwen, Post, etc. to deliver orders worldwide. All shipments can be tracked online. If you need to change the shipping address after your order has been shipped, the courier will charge a handling fee, which will be your responsibility.

Customs Duty

Our prices do not include customs duties and taxes. While most of our packages pass through customs smoothly, there’s a possibility, particularly for EU shipments, that your parcel may be subject to customs inspection and duties. If this occurs, you’ll need to cover these fees. In such cases, please contact us and we’ll provide necessary documents to assist with customs clearance.

Returns

Customer satisfaction is very important to us. If there are any problems with our products, please do contact us first, we are always at your service.

Dissatisfied Items

We accept returns, however, a 30% restocking fee will be applied to all returned items that do not meet your satisfaction. Shipping charges are not refundable.

Defective Items

If the goods are damaged, lost, or incorrect, we will provide compensation up to 100% of the value, depending on the severity of the issue. You will not be responsible for any costs.

How to Return?

1. Contact us within 7 days from the date your order was signed. Please attach some photos to show the damaged or unsatisfied details.
2. We confirm it and send you the returning address.
3. Send us the tracking number within 3 days from the date you got our shipping address.
4. We process the refund in 3 days after receiving the returned parcel.

You will need to cover the cost of return shipping.

Shipping Issues

We will do our best to deliver your order to the address provided, it’s important to ensure that the shipping information is correct and complete. Please note that any delays or losses resulting from incorrect or incomplete shipping information may not be covered.

While we will make every effort to ensure a smooth customs clearance process, please note that any additional fees incurred due to customs detention or taxation will be the responsibility of the customer. We will assist you with the necessary paperwork and procedures.

Exchanges

We do not accept exchanges.

Cancellations

Processing begins as soon as an order has been paid, but we also understand that sometimes customers need to cancel the order due to some reasons. How much you will get after cancelling an order depends on order status.

• Not Paid: Will be automatically canceled without payment in 3 days;
• Paid: 100% refund;
• Processing/Packaged: 70% refund;
• Picked Up/Shipped/Fulfilled: Cannot be canceled;